Email Writing
The short workplace email: when a task wants an email rather than a letter, the subject-line, greeting, one or two paragraphs and sign-off, the register for an internal versus an external reader, and a worked internal notice.
What you will be able to do
- Decide when a task calls for an email rather than a formal letter.
- Structure an email: subject line, greeting, one or two short paragraphs, sign-off.
- Write a subject line that names the matter and any action or date.
- Match the register to an internal colleague or an external customer.
What is inside this lesson
- 1Email or letter
- 2The structure
- 3Subject line and register
- 4Worked example: an internal notice
- 5Common faults
- 6Quick revision
- 7Practice
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Email or letter
Some tasks ask for an email instead of a letter — a notice to branch staff, a short update to a customer, a message to another department. An email is shorter and less formal than a letter, but for an exam it is still complete sentences, a clear structure and a formal-neutral tone — not a chat message.
Use the letter form when the task says letter or the reader is a formal external authority; use the email form when the task says email or the exchange is a routine workplace one.
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