The Reserve Bank – Integrated Ombudsman Scheme, 2021: the 'One Nation, One Ombudsman' design, the escalation ladder from the bank's own complaint desk to the Ombudsman, what counts as a 'deficiency in service', the compensation limits, and the appeal to a Deputy Governor.
Reading the 8 sections above, the worked examples and the practice set is free — the whole knowledge base is on the free plan, along with flashcards, private notes and Ask Onely.